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FAQ

1.How do I order your products? 2. How do I take care of my uggs? 3. How do I exchange items? 4. How to track my shipment? 5. How to clean ugg boots? 6. My payment won’t go through, what’s wrong? 7. How long will it take before I receive my order? 8. What happens if I don’t receive my order on time? 9. What should I do if the goods received are damaged? 10. I made a mistake with my order and its status says Shipped, what should I do? 11. Can I cancel my order? 1. How do I order your products? To order a product just click ‘Add to Cart’ button, located next to the product’s picture. Once you have chosen the item you wish to purchase click on ‘Continue shopping’ to purchase more items, or if you made a mistake or wish to remove an item

Shipping & Returns

Shipping & Returns  Shipping We use International Express Service for all international deliveries. The orders usually are dispatched within 48 hours from the order date. After the goods are dispatched, we will provide you a tracking number for tracking online immediately. The shipping usually takes around 7 days for door to door delivery. Cancellations If you wish to cancel your order, pls email us immediately. 25% cancellation fee applies. Shipped orders cannot be cancelled. Hope you can understand. Thank you Exchanges To exchange a product, you must email us and inform us of the reason. We will then provide you with further instructions. The goods can be exchanged under the circumstances of unuesd and in the original condition with all the original packaging and labels. When returning an item for an exchange, please ensure that your name, address, phone number and instructions are clearly indicated. We strongly recommend that you

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Privacy Notice uggoutletonline.us knows that you care how information about you is used and shared, and we appreciate your trust and want you to feel confident in our services and security as it relates to your personal information. This notice describes our privacy policy. By visiting uggoutletonline.us, you are accepting the practices described in this Privacy Notice. What Personal Information About Customers Does uggoutletonline.us Gather? The information we learn from customers helps us personalize and continually improve your shopping experience at uggoutletonline.us. Here are the types of information we gather. Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your